TERMS AND CONDITIONS – TOURS AND TRANSFERS

ORDERING

Client may book the tour organized by Beyond dreams j.d.o.o. or its business Partner in our office, by telephone, mail or other means of remote communication.

MEANS OF PAYMENT

Cash,  debit and credit cards, bank transfer, online web shop, Wise transactions

PAYMENT OPTIONS

Payment of the entire amount for excursions and transfers. When Clients makes reservation for private tour/tailor made tour/boat rental, Client pays 30% of total price upon confirming reservation. The rest of amount 70%, Client pays 30 days before taking the service of private tour/“tailor made“ tour/boat rental in Beyond dreams j.d.o.o. office or other as per agreement.

CANCELLATION POLICY

Client has the right to cancel the tour. If client cancels reservation / service purchased within 24 hours before the start of the tour, he / she is not entitled to a refund of the money paid for the tour. If client does not appear on the departure day of the tour (which had previously paid entirely), and did not announce the arrival (within 24 hours before departure), he / she is not entitled to a refund paid for the tour.

Situations where:

– group (5 people or more) purchased any of our services and cancelled it in one of the following periods

– client books a daytrip/ private tour / rents a boat with skipper cancelled by himself in a following periods:

up to 30 days before departure Beyond dreams j.d.o.o. retains 20% of the paid amount

29-15 days before departure Beyond dreams j.d.o.o. retains 30% of the paid amount

14-3 days before departure Beyond dreams j.d.o.o. retains 50% of the paid amount

2 -0 days before departure Beyond dreams j.d.o.o. retains 100% of the paid amount

TOUR CANCELLATION OR CHANGE OF PROGRAMME BY Beyond dreams j.d.o.o or its Partner/Provider

Beyond dreams j.d.o.o reserves the right to change the route due to unfavorable sea conditions or of any weather conditions that could endanger passengers. Final decision is made by the captain / skipper for benefit of all passengers.

TRAVEL DOCUMENTS

Beyond dreams j.d.o.o sends a voucher to the client by e-mail upon receipt of booking or after purchasing services online. Client is required to show received voucher in the printout or electronic form before using reserved service.

COLLECTION AND USE OF SERVICES

Services contained in order mentioned on the voucher may be implemented as following:

– Voucher serves as confirmation and purchase ticket for selected tour, transfer or any of the products referred to the agency.

– Client gives a voucher to agency representative upon arrival at the place of boarding for the transfer, tour, or some of the products referred to the agency. Voucher can be used only one time.

PAYMENT INFORMATIONS

Credit card numbers are not stored on our website and are not accessible to unauthorized persons.

CREDIT CARD PAYMENT SECURITY, CONVERSION STATEMENT AND PROTECTION OF INFORMATIONS

Client can make a payment for online reservation with credit and / or debit cards: MasterCard ®, Maestro ®, Visa ®, Diners ®. Client’s card is charged immediately by Beyond dreams j.d.o.o upon transaction.Credit card charge is done in EUR.

PRIVACY POLICY

We commit ourselves to protect the client’s personal data in the manner that we collect only essential basic information about guests/end users that are required to fulfill our obligations; we inform clientsof information collection and regularly give them a choice about their data, including the decision whether they wish to have their name used or removed from the lists used in marketing campaigns. All informations provided will be kept strictly confidential and accessible only to employees who need those informations to perform their job. All our employees and business partners are responsible for respecting the policy rules.

INFORMATION AUTHENTICITY AND ACCURACY

Beyond dreams j.d.o.o is obliged to take all measures to accurate correct and quality informations to its clients. All the information, data and images related to a particular service / products, Beyond dreams j.d.o.o collects from service providers and assumes no responsibility for errors and / or omissions in this or any other part of the website.

ACCEPTANCE OF TERMS AND CONDITIONS,

By confirming the reservation, client confirms that he had read, understood and accepted Terms and Conditions of Beyond dreams j.d.o.o

COMPLAINT

Client has a right to complain to the unfulfilled contractual services. He is required to file a written complaint to the Agency, and maximum up to four days of the tour. Complaints filed after the expiration of four days will not be taken into consideration. We emphasize that it is in the interest of passengers to act in good faith and express the desire to resolve the complaint during the tour, and their written complaint to the service provider on the spot and the service provider requested a written confirmation that the complaint was received. The agency shall make a written decision on the complaint within 14 days of receipt and the manner in which the complaint was received (e-mail, mail or hand delivery to which will be answered by written mail with return receipt). If case of Agency failure to meet the programme or part of the service, client is entitled to compensation in the amount of the actual value of the unused services and can not include services already provided, or the total amount of services/ products.

NOTICE ON FILING CLIENT’S COMPLAINTS

Pursuant to Article 6 Paragraph 3 of the Law on the provision of services in tourism (NN 130/17, 25/19, 98/19, 42/20, 70/21), we inform our clients that complaints regarding the quality of our services can be submitted in writing to:Beyond dreams j.d.o.o.,  Head office :Senjska 1, HR 21000 Split Office address: Čopova 1, 21 000 Split

or e-mail: info@beyonddreams.hr
You will receive a response to your complaint in writing within 14 days of receipt of the complaint. Required information: name and surname of the person filing the complaint, the exact address for submission of responses.

Beyond dreams j.d.o.o OBLIGATIONS

Beyond dreams j.d.o.o undertakes to take care about providing services and the selection of service providers in accordance with the best business practices, and to take care of the client’s rights and interests in compliance with the best tourism practices. Beyond dreams j.d.o.o. undertakes to provide the client with all the contracted services for a particular package, and to provide answers in case of possible failure to perform services or a part of services. Beyond dreams j.d.o.o shall fulfill all the obligations stated in its programs fully and as described, except in the event of Force Majeure or changed circumstances. In such cases, Beyond dreams j.d.o.o. shall offer a substitute solution if possible. Beyond dreams j.d.o.o. is not obliged to provide services beyond these Terms and Conditions.

CLIENTS OBLIGATIONS

Client undertakes to personally meet the conditions anticipated by the Republic of Croatia’s regulations and the country through which or to which they travel, and to observe the house rules in hotel and other facilities, to cooperate with the representative of the organizer and with service providers. Client is personally responsible for any damages caused, particularly for the damages that are the result of failure to observe the contract and these Terms and Conditions. Client shall cover the incurred damages immediately at the hotel reception desk and at another place stipulated by the physical or legal entity who suffered the damages.

FINAL PROVISIONS

These Terms and Conditions are an integral part of the Contract that the client enters into with Beyond dreams j.d.o.o Possible/anticipated deviations from these Terms and Conditions must be stated with the text of the tour program, if dealing with tour operators – international travel organizers. By signing the contract, the client fully accepts the program and these Terms and Conditions.